While every care has been taken to satisfy the service requirements, there are always cases when a refund is require.
1, If you decide, before activation of your number, that you would like to cancel you order, you can open a support ticket to cancel the service.
In this case you will have a full refund for services and other fees.
2, If you decide to cancel after the activation, ie: a number was issued to you or your number was ported to us, please inform us that you would like to cancel your order. At that point, we can refund any unused balance in your account.
3, If you like to get a refund on the payment that is already used to renew the service for the next month/year and the service has been renewed based on signup agreement then.
Please note that after service(s) has been activated, ie number is assigned or renewed for next term as per auto subscription you are obligated to the agreed-upon service agreement, A Phone Number is issued under your name and it is technically not possible to assign to another person for the ordered or renewal period, hence it has no refund value, when you make an order you signup for payment via paypal for the service period, we technically cannot overcharge or overbilled you since we do not actually have your payment or credit card or bank info.